Archive for Tuesday, September 2, 2008
Insurance agent recognized for customer satisfaction
September 2, 2008
Paul Ridgway, an American Family Insurance agent in Shawnee, has been recognized for customer satisfaction excellence through the J.D. Power and Associates Distinguished Insurance Agency program.
Ridgway has been an agent for American Family since 1976.
J.D. Power and Associates conducted a two-part evaluation process to determine those selected for the distinction, measuring customers' overall experience in a customer satisfaction survey and making sure agents meet or exceed standards measured on a national benchmark. Only agencies that perform in the top 20 percent of the nation based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
Agents then must pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.
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Do you think Veterans Day should be a prominent holiday?
Absolutely. We wouldn’t be able to sit here and eat lunch like this if it weren’t for the veterans. We’ve got millions of people that fought and died to save this country; it should be more than a bank holiday.
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