The Shawnee Dispatch / Insurance agent recognized for customer satisfaction

Archive for Tuesday, September 2, 2008

September 2, 2008

Paul Ridgway, an American Family Insurance agent in Shawnee, has been recognized for customer satisfaction excellence through the J.D. Power and Associates Distinguished Insurance Agency program.

Ridgway has been an agent for American Family since 1976.

J.D. Power and Associates conducted a two-part evaluation process to determine those selected for the distinction, measuring customers' overall experience in a customer satisfaction survey and making sure agents meet or exceed standards measured on a national benchmark. Only agencies that perform in the top 20 percent of the nation based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents then must pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

Point of View

Do you do anything to celebrate St. Patrick’s Day?

“We are all Irish on St. Patrick’s Day. My family won the best in family floats in Shawnee’s St. Patrick’s Day parade a few years back. We got to have a big trophy for the year. My sons love throwing out candy on the parade route.”

— Bob Dyche

More responses