Archive for Wednesday, March 29, 2017

Shawnee insurance agent earns top customer service honor

March 29, 2017

Bryan Rapp, an American Family Insurance agent in Shawnee, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

Bryan Rapp

Bryan Rapp

“Our vision is to be the most trusted and valued customer-driven insurance company, so we salute these agents who have earned the highest praise from customers, and received the American Star Excellence in Customer Experience Certification,” said Tim Constien, chief customer officer of American Family Insurance. “These agents are consistent providers of exceptional service and attention to our customers.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program.

The process consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent.

Rapp has been an agent for American Family since May 2006.

His office is at 22107 W. 83rd St.

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